REFUND, RETURN & CANCELLATION POLICY

Last updated: 19 September 2026

At Accessories Point, we want you to be happy with your purchase. Please read this policy carefully. By placing an order, you agree to it.

A. Returns and Replacements

Return window

You can request a return or replacement within 3 days (72 hours) of receiving your order, only in these cases:

• The product is damaged or defective / not working
• You received a wrong product (different from what you ordered)
• The product is missing from the package

How to request

1. Contact us within 3 days on +91 98398 32323 (call/WhatsApp) or info@accessoriespoint.store with your order number.
2. Share clear photos and a complete unboxing video showing the sealed parcel being opened and the issue with the product. (Requests without an unboxing video may not be accepted.)
3. Our team will review and confirm approval, usually within 2 business days.
4. If approved, we will arrange a reverse pickup or ask you to send the item back. Return only after approval.

Conditions for returns

• Product must be unused, in original condition, with original packaging, box, accessories, tags and invoice
• Products returned without prior approval will not be accepted
• Returned products are inspected before a replacement or refund is approved

Not eligible for return

• Products that are working properly and match the description (change of mind, no longer needed, don't like the colour/design)
• Damage caused by misuse, water, physical damage, or unauthorised repair
• Products without original packaging or with missing parts/accessories
• Hygiene-related items such as earphones, ear-tips and earbuds once opened, unless received defective
• Screen guards, covers or similar items once applied/used, unless received defective
• Items bought in clearance/sale that were marked "non-returnable"
• Warranty-related issues on branded items — these are handled by the brand/manufacturer service centre as per their warranty terms

B. Replacement

For approved cases, we will send a replacement of the same product, subject to stock availability. If the same product is unavailable, we will offer a similar product or a refund.

C. Cancellation

• Before dispatch: You can cancel your order before it is shipped by calling or messaging us. The amount paid, less payment gateway charges (if applicable), will be refunded.
• After dispatch: Orders cannot be cancelled once shipped. Please follow the return policy after delivery.
• We may cancel an order due to stock unavailability, pricing errors or payment issues. In that case you will receive a full refund.

D. Refunds

• Refunds are issued only for approved returns/cancellations, wrongly delivered or defective products where replacement is not possible, or orders cancelled by us.
• Refunds are made to the original payment method (UPI, card, net banking or wallet) through Cashfree Payments.
• Timeline: Once the refund is approved and initiated, it is usually credited within 5–7 business days. Depending on your bank or card issuer, it may take up to 10 business days to reflect.
• For returned products, the refund is initiated after we receive and inspect the product.
• For COD orders (if available), refunds are made by bank transfer/UPI after you share your account details.
• Shipping charges are non-refundable, except when the return is due to our error (wrong or defective item).

E. Failed or Double Payments

If money is deducted but no order is created, or you are charged twice, the amount is normally auto-reversed by the payment gateway/bank within 5–7 business days. If not, write to us with your payment reference/UTR number and we will help.

F. Refused or Undelivered Orders (RTO)

If you refuse delivery or the parcel is returned because of a wrong address or non-availability, the refund (for prepaid orders) will be processed after the parcel reaches us, after deducting shipping and payment gateway charges.

G. Contact for Returns and Refunds

Accessories Point (Legal Name: Sheetal) 3205/31, Beadonpura, Near Haryana Lassi, Karol Bagh, New Delhi – 110005 Phone / WhatsApp: +91 98398 32323 Email: info@accessoriespoint.store

All timelines mentioned refer to business days (Monday–Saturday, excluding public holidays). Disputes are subject to New Delhi jurisdiction.